Blue Ridge Digital (ABN to be added) respects your privacy. This policy explains how we collect, use, and protect personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Enquiry and client details: name, business name, email, phone, and anything you share when you contact us or become a client.
- Client campaign data: access to and information from your website, Google, social, and ad accounts, provided so we can run your marketing.
- Website data: basic analytics such as pages visited and device type, via cookies and similar tools.
How we use it
- To respond to enquiries and provide our services.
- To run and report on your marketing.
- To send you service updates and, where permitted, marketing about our own services (you can opt out any time).
- To meet our legal and tax obligations.
Marketing and the Spam Act
Any commercial electronic messages we send comply with the Spam Act 2003 (Cth): we rely on consent, identify ourselves with our business name and ABN, and include a working unsubscribe in every message, actioned promptly.
Who we share it with
We use trusted third-party tools to deliver our services (for example CRM, hosting, email, analytics, and advertising platforms). We share only what is needed, and we do not sell your personal information. Some providers may store data overseas; we take reasonable steps to ensure it is handled appropriately.
Storage and security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including access controls and secure tools. No system is perfectly secure, and we cannot guarantee absolute security.
Access and correction
You can ask to see or correct the personal information we hold about you by contacting us at hello@blueridgedigital.com.au. We will respond within a reasonable time.
Cookies
Our website uses cookies for basic functionality and analytics. You can disable cookies in your browser, though some features may not work as well.
Complaints and contact
If you have a privacy question or complaint, contact us at hello@blueridgedigital.com.au. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes
We may update this policy from time to time. The current version will always be on our website with the date it was last updated.